1. INTRODUCTION

Arrowhead Products offers repairs of its products through its FAA Part 145 certificated repair facility located on the premises. Our repair station number is OHTR662X. We are also EASA approved. Turn-around time ranges from 25 to 45 days after receipt of quote approval and may occasionally vary depending on availability of certain sub-components.

2. WARRANTY

Arrowhead Products offers a warranty to the original equipment purchaser of any products that it is free from defects in workmanship and materials for a period of 2 years on new product. Warranty does not cover wear and tear associated with normal operations. During the warranty period, Arrowhead Products allows warranty returns to the factory for repair or replacement of any part which is in non-conformance to its specifications. If you are not sure the part is warrantable, please contact a customer service representative to get answers to your questions prior to shipping, doing so will prevent delays at receiving and expedite your orders and claims.

Once a part is received, Arrowhead Products will either accept or deny warranty based on initial testing and inspection of the part down to the component level. Customer-induced damage resulting from misuse, mishandling, missing components, or modification to such parts is considered a non-warrantable condition and therefore warranty will be denied. Refurbishment or upgrading of a product to the latest specification is considered non-warranty and will be re-configured to a Repair Service transaction. Arrowhead Products is not responsible for any damage to the product during transportation to our facility. Please insure that parts are properly packaged for their journey to Arrowhead.

Arrowhead Products rigorously tests all its products to ensure optimum quality and reliability. However, in the event of a failure, return the part to Arrowhead Products for evaluation and testing. If warranty is accepted, the customer will be notified of the acceptance and Arrowhead will repair the unit (or replace at its option) at no cost to the customer. Further, warranty repairs will be returned to customer freight pre-paid. If after evaluation and testing the customer’s reason for removal or failure symptom can not duplicated (unit passes test), it will be reported as “No Fault Found” (NFF) and a Bench Test Fee of $485.00 will apply.

If warranty is accepted on a returned part, any replaced or repaired sub-component, will carry a ninety (90) day warranty or the remainder of the initial factory warranty period, whichever is longer.

3. REPAIR AND OVERHAUL R&O

For non-warranty repairs or services, Arrowhead Products offers a wide range of repair solutions for those components which may require minor refurbishment on up to major damage correction. After receiving inspection, Arrowhead Products will examine the returned parts and send customer a quote for the repairs. Repair work will only commence on the part when a signed quote approval or a Purchase/Repair order has been received.

3.1 EVALUATION FEES

Arrowhead Products standard Bench Test/Evaluation fee is $485.00. This fee will apply to transactions determined to be No Fault Found (NFF), or that the unit is outside of repairable limits, or deemed Beyond Economical Repair (BER). Parts may be returned in “As Is” condition with No Work Performed or they may be scrapped on site per customer’s written request. Parts returned to customer for either of the instances mentioned in this paragraph will be shipped at customer freight expense. Arrowhead Products, at its discretion, may decide not to repair a non-warranty part.

3.2 EXPEDITE AND AOG REPAIRS

Arrowhead Products offers Expedite services for critically needed parts for an additional charge. Please contact a customer service representative for more information. To avoid delays, be sure to have on hand all pertinent information including part number, mfr date, condition, and detailed information as to the reason for removal or squawk.

3.3 INSULATED PRODUCTS EVALUATION NOTICE

Please note: Certain Arrowhead parts require the careful removal of the outer insulation/covering in order to evaluate, test to arrive at a quotation for customers. Please note that once it is removed the material is discarded and cannot be salvaged or re-applied. This operation is a standard part of the evaluation process as the insulation material can not be retained on the part after testing. Therefore, instances where insulated products are returned at the customer's request without actual repair work work performed, may or may not have the original insulation material intact.

3.4 SHIPPING

4. CONTACT US

You can reach us at our phone or fax numbers or you can fill out the form below and we will contact you.